Terms & Conditions

Welcome to Little Souls Wellness Centre. The below terms & conditions of service outline the guidelines for appointment scheduling and information sharing. Please review our privacy policy to understand how we handle your personal information.

We are committed to maintaining a secure and respectful online environment. Any misuse of the website or violation of these terms may result in the termination of access.

C A N C E L L A T I O N P O L I C Y

To ensure that Little Souls Wellness Centre provides the highest quality of care to our clients, we require at least two (2) clear business days’ notice if you need to cancel or reschedule your appointment. If you do not provide two (2) business days’ notice (approximately 48 hours) notice, or do not attend your appointment, you will be charged a cancellation fee. This fee must be paid in full before the commencement of your next session at Little Souls Wellness Centre.

Your cancellation notice would be much appreciated, as this can enable us to provide services to other clients who may require an urgent appointment. This timeframe also allows our clinicians to manage their schedule effectively and potentially offer the time slot to another client on their waitlist. Cancellation fees are charged as this time has been set aside for you and cannot be filled at short notice.

Prior to your scheduled appointment, you may receive an SMS reminder with your appointment booking. Please note, this SMS is sent as a courtesy service and may be impacted by technical difficulties, office closures, or staff illness. As such, the absence of an SMS reminder will not lead to cancellation fees being waived.

Little Souls Wellness Centre is permitted to reschedule appointments at any time if necessary in the event of staff illness, office closure, emergency circumstances or unforeseen events.

At Little Souls Wellness Centre, we believe in clear communication. If you wish to discuss our cancellation policy, please contact our Client Support Team at info@littlesoulswellness.com.au.

C L I E N T S U N D E R 1 8 Y E A R S
O L D

If you are under 18 years of age, we require the contact details of your parent or guardian in the event of emergency or safety concern. Prior to your initial appointment, we will also require a parent or guardian to provide signed consent for services.

I N A C T I V E F I L E S &
F I L E C L O S U R E

Please note, we currently have a waitlist in place for all services, and strongly recommend pre-booking a block of therapy sessions following your initial consultation. Once a file is inactive for over a month, we will allocate new session availabilities to clients on our waitlist.

Z E R O T O L E R A N C E P O L I C Y

Please be advised that we do not tolerate abuse of any kind towards our staff here at Little Souls Wellness Centre. All forms of harassment and disrespectful behaviour will be reported to our management team, and may result in cancellation of future appointments.

P R I V A C Y &
C O N F I D E N T I A L I T Y

As part of providing a psychological service to you, Little Souls Wellness Centre needs to collect and record personal information from you that is relevant to your situation, such as your name, contact information, medical history, and other relevant information as part of providing psychological services to you.

This collection of personal information will be a necessary part of the psychological assessment and treatment that is conducted. Your informed consent will be obtained before any treatment or procedure is initiated and you may withdraw from treatment at any time without prejudice.

Your personal information is gathered as part of your assessment and treatment. All of this is kept securely and, in the interests of your privacy, used only by your therapist and the authorised personnel of the practice (as necessary). We would like to emphasise that your privacy and the information that you provide is protected at all times. Our psychologists are registered with the Australian Health Practitioner Regulation Agency (AHPRA) and it is a requirement that all psychologists follow strict guidelines for professional conduct that is in line with AHPRA and the Australian Psychological Society (APS) Code of Ethics.

Your personal information is retained in order to document what happens during sessions and enables the psychologist to provide a relevant and informed psychological service to you. You are entitled to access your personal information kept on file at any time. Should you wish to see the information kept on your client records, please discuss this with your psychologist.

U R G E N T S U P P O R T

If you require emergency support, please contact the Mental Health Access Line on 1800 011 511, dial 000, or present to your nearest emergency department. Our staff at Little Souls Wellness are unavailable outside of opening hours. If after-hours support is required, the following hotlines may be of assistance:

Kids Helpline: 1800 55 1800

Lifeline: 13 11 14

Emergency services: 000

Mental Health Access Line: 1800 011 511

Q U E S T I O N S

If you have any questions or concerns, please reach out to our team at info@littlesoulswellness.com.au, or phone our head office on 07 5633 5954.